Helpdesk Co-ordinator – Dartford – Facilities Management – Up to £27,000
 
About the Company
 
We are working with a growing Facilities Management organisation who are looking for a helpdesk coordinator for their office near Dartford in Kent.
 
As Helpdesk Co-ordinator you will proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, reports and proposals. Generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
 
Helpdesk Co-ordinator  - The Rewards 

• Salary up to £27,000 dependant on experience in a similar role. 

Helpdesk Co-ordinator – Requirements
 
Requiring someone who has worked on a helpdesk already and understands scheduling and has worked within an FM or Building services maintenance environment previously.
 
Helpdesk Co-ordinator – Responsibilities

• To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
• To manage the maintenance office administration systems.
• To manage & update computerised PPM and work records.
• To ensure PPM work orders are produced via help desk orders and documents.
• To respond on the telephone/email to client requests and dispatch the appropriate engineer.
• To manage and produce reports, survey data and general maintenance related business letters.
• To input completed work orders and produce associated reports from the database.
• To monitor outstanding work orders and produce backlog reports.
• To assist in invoice disputes by document preparation and control.
• Motivate and manage other Admin staff and manage their training requirements.

This role would suit a Helpdesk Manager, Helpdesk Coordinator, Helpdesk Co-ordinator, Helpdesk Supervisor, Maintenance Supervisor, Scheduler, Maintenance Planner, Maintenance Scheduler, Office Manager, or Helpdesk Administrator. 

About Us
 
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to www.detail2recruitment.com/privacy-policy