Helpdesk Manager - 1386848

Chester, Cheshire Permanent / Full Time 

Facilities Management
£27000 - £37000

Helpdesk Manager - Facilities Management  - Chester - Up to £37,000

About the company


We are working with a growing organisation who are looking for a Helpdesk Manager for their head office near Chester to run their expanding commercial property helpdesk team. You will manage a team of Helpdesk Co-ordinators and Team Leaders, undertake training and produce reports for the organisations board and clients.
 
Helpdesk Manager  - The Rewards 

  • Salary up to £37,000 dependant on experience in a similar role.
Helpdesk Manager - Requirements and Responsibilities
  • To monitor the helpdesk and proactively manage KPI’s on the CAFM system
  • To manage computerised PPM and work records
  • To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA’s
  • To respond to client problems and resolve all issues
  • To manage and produce reports, survey data and general management reports
  • Train up new staff, PDP’s and day to day team management.
  • To monitor outstanding work orders and produce backlog reports
  • To assist in invoice or KPI disputes
  • Motivate and manage other staff and manage their training requirements
Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM Property or Building services or similar other planned maintenance engineering environment previously.

This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager. 

About Us

Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to www.detail2recruitment.com/privacy-policy

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