Helpdesk Manager - Facilities Management  - Chester - Up to £37,000

About the company

We are working with a growing organisation who are looking for a Helpdesk Manager for their head office near Chester to run their expanding commercial property helpdesk team. You will manage a team of Helpdesk Co-ordinators and Team Leaders, undertake training and produce reports for the organisations board and clients.
 
Helpdesk Manager  - The Rewards 

• Salary up to £37,000 dependant on experience in a similar role.

Helpdesk Manager - Requirements and Responsibilities

• To monitor the helpdesk and proactively manage KPI’s on the CAFM system
• To manage computerised PPM and work records
• To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA’s
• To respond to client problems and resolve all issues
• To manage and produce reports, survey data and general management reports
• Train up new staff, PDP’s and day to day team management.
• To monitor outstanding work orders and produce backlog reports
• To assist in invoice or KPI disputes
• Motivate and manage other staff and manage their training requirements

Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM Property or Building services or similar other planned maintenance engineering environment previously.

This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager. 

About Us

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