Helpdesk Manager - 1392861

Sevenoaks, South East Permanent / Full Time 


£35000 - £40000

Helpdesk Manager - Facilities Management - Sevenoaks - Up to £40,000
About the company
We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in Kent to manage their expanding helpdesk team.
As Helpdesk Manager, you will manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisations board and clients.
Helpdesk Manager – The Rewards

  • Salary up to £40,000 dependant on experience in a similar role.
Helpdesk Manager - Requirements
  • Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.
Helpdesk Manager - Responsibilities
  • To monitor the helpdesk and proactively manage KPI’s on the CAFM system
  • To manage computerised PPM and work records
  • To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA’s
  • To respond to client problems and resolve all issues
  • To manage and produce reports, survey data and general management reports
  • Train up new staff, PDP’s and day to day team management.
  • To monitor outstanding work orders and produce backlog reports
  • To assist in invoice or KPI disputes
  • Motivate and manage other staff and manage their training requirements
This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, CAFM Manager or Facilities Manager. 
About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to

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