Account Administrator - 1418425

Norwich, East Anglia Permanent / Full Time 

Manufacturing & Engineering

£21000 - £22000

Account Administrator – Facilities Management - Norwich - Up to  £22,000
About the Company
We are working with a growing organisation who are looking for an additional Account Administrator for their office in the Norwich area to join their expanding service team. 
Account Administrator – The Rewards

  • Up to £22,000 dependant on experience in a similar role
  • Royal London Pension
  • Life Assurance 4x salary
  • Free parking on site
  • Mental Health and Well-being Scheme
  • Employee Recognition Scheme
  • Additional Day Holiday for each full year of completed service (up to 25 days)
  • Paid Birthday Holiday
  • Development and progression opportunities
  • Paid recommend a Friend Scheme (up to £1000 per successful recommendation)
Account Administrator - Requirements
  • Previous experience of an Account administration role is essential.
  • An understanding of Microsoft Office and excel is required.
  • Excellent communication skills with a good telephone manner.
  • Great organisation skills and a customer focus with strong attention to detail
  • Ability to prioritise workload, work well under pressure and handle multiple priorities
Account Administrator - Responsibilities
  • Supporting the Key Account Managers with specific tasks and arrangements relevant to each Key Account.
  • Assisting with Access problems covering Planned Maintenance and Remedial activity.
  • Updating specific Client Portals with the service and remedial activity. Uploading documentation relating to Certificates of Inspection and Invoicing.
  • Reviewing and addressing any Hold File issues. (Engineering activity that cannot be processed to completion)
  • Scheduling activity with Major Clients and specific Service Engineers where necessary.
  • To ensure that the monthly reports for each Client are prepared and sent out to all Major Clients.
  • Liaising with Internal Departments relating to all Contract matters (Customer Service, Accounts & Sales).
  • Attending Contract Review Meetings and production of minutes for all Meetings (External and Internal).
  • Ensure the timely and successful delivery of all aspects relating to Service.
  • Assist with challenging Client requests or issue escalations as necessary
  • To understand the Business and its Goals
  • KPI (PPM and Remedial)
  • Outstanding Quoted Works
  • Disputed Invoices
  • Access Issues
  • Completing monthly reports. 
About Us
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to

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Norwich, East Anglia

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