Account Administrator – Facilities Management - Norwich - Up to  £22,000
 
About the Company
 
We are working with a growing organisation who are looking for an additional Account Administrator for their office in the Norwich area to join their expanding service team. 
 
Account Administrator – The Rewards

• Up to £22,000 dependant on experience in a similar role
• Royal London Pension
• Life Assurance 4x salary
• Free parking on site
• Mental Health and Well-being Scheme
• Employee Recognition Scheme
• Additional Day Holiday for each full year of completed service (up to 25 days)
• Paid Birthday Holiday
• Development and progression opportunities
• Paid recommend a Friend Scheme (up to £1000 per successful recommendation)

Account Administrator - Requirements

• Previous experience of an Account administration role is essential.
• An understanding of Microsoft Office and excel is required.
• Excellent communication skills with a good telephone manner.
• Great organisation skills and a customer focus with strong attention to detail
• Ability to prioritise workload, work well under pressure and handle multiple priorities

Account Administrator - Responsibilities

• Supporting the Key Account Managers with specific tasks and arrangements relevant to each Key Account.
• Assisting with Access problems covering Planned Maintenance and Remedial activity.
• Updating specific Client Portals with the service and remedial activity. Uploading documentation relating to Certificates of Inspection and Invoicing.
• Reviewing and addressing any Hold File issues. (Engineering activity that cannot be processed to completion)
• Scheduling activity with Major Clients and specific Service Engineers where necessary.
• To ensure that the monthly reports for each Client are prepared and sent out to all Major Clients.
• Liaising with Internal Departments relating to all Contract matters (Customer Service, Accounts & Sales).
• Attending Contract Review Meetings and production of minutes for all Meetings (External and Internal).
• Ensure the timely and successful delivery of all aspects relating to Service.
• Assist with challenging Client requests or issue escalations as necessary
• To understand the Business and its Goals
• KPI (PPM and Remedial)
• Outstanding Quoted Works
• Disputed Invoices
• Access Issues
• Completing monthly reports. 

About Us
 
Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to www.detail2recruitment.com/privacy-policy