Helpdesk Co-ordinator - 1475681

Blackburn, North West Permanent / Full Time 

Building Services & FM

£23000 - £25000

Helpdesk Co-ordinator  - Building Services & FM - Blackburn - Up to £25,000
About the company 
We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. 

Helpdesk Co-ordinator - The Rewards

  • Basic Salary £23,000 - £25,000 dependant on experience in a similar role. 
Helpdesk Co-ordinator - Requirements & Responsibilities
  • To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties.
  • Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
  • To manage the maintenance office administration systems.
  • To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
  • To manage & update computerised PPM and work records.
  • To ensure PPM work orders are produced via help desk orders and documents.
  • To respond on the telephone / email to client requests and dispatch the appropriate engineer.
  • To manage and produce reports, survey data and general maintenance related business letters.
  • To input completed work orders and produce associated reports from the database.
  • To monitor outstanding work orders and produce backlog reports.
  • To assist in invoice disputes by document preparation and control.
  • Motivate and manage other Admin staff and manage their training requirements.
  • Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.
This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant.
About Us
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