Helpdesk Co-ordinator  - Building Services & FM - Blackburn - Up to £25,000
 
About the company 
 
We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. 

Helpdesk Co-ordinator - The Rewards

• Basic Salary £23,000 - £25,000 dependant on experience in a similar role. 

Helpdesk Co-ordinator - Requirements & Responsibilities

• To proactively schedule and plan reactive and PPM tasks for their field engineers through their system, undertake administration and other duties.
  
• Produce related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
• To manage the maintenance office administration systems.
• To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
• To manage & update computerised PPM and work records.
• To ensure PPM work orders are produced via help desk orders and documents.
• To respond on the telephone / email to client requests and dispatch the appropriate engineer.
• To manage and produce reports, survey data and general maintenance related business letters.
• To input completed work orders and produce associated reports from the database.
• To monitor outstanding work orders and produce backlog reports.
• To assist in invoice disputes by document preparation and control.
• Motivate and manage other Admin staff and manage their training requirements.
• Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

This role would suit a Helpdesk Assistant, Planner, Scheduler, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant.
 
About Us
 
Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to www.detail2recruitment.com/privacy-policy